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SM PRODUCTION
This Privacy Policy explains how SM Production ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website smondal.in and our video production services.
This policy applies to all site visitors, clients, and anyone who interacts with our services.
We collect the following types of information:
We use collected data to:
We may share information with:
We never sell your personal information to third parties.
We use cookies and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
You have the right to:
To exercise these rights, please contact us at me@smondal.in.
We implement appropriate security measures including:
While we strive to protect your data, no system is 100% secure.
We retain personal data:
Data may be transferred to and processed in countries other than your own, with appropriate safeguards.
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
We may update this policy periodically. The updated version will be posted on our website with a new effective date.
For questions about this policy or your data:
These terms govern your use of SM Production's services.
By using our services, you agree to these terms and our Privacy Policy.
Services are tailored per project. Delivery timelines depend on project complexity and will be specified in your proposal.
Work begins only after mutual agreement on scope, timeline, and fees.
Overdue payments will accrue 3% interest per day on the outstanding balance.
Delivered content becomes Client property upon full payment. We retain rights to showcase work in portfolios unless otherwise agreed.
Services are provided "as is". Our liability is limited to the amount paid for services.
We're not liable for delays caused by events beyond our reasonable control.
These terms are governed by Indian law. Disputes will be resolved through arbitration in Kolkata.
We may update these terms with notice. Continued use constitutes acceptance.
Effective Date: August 2023
Refunds are handled case-by-case based on work completed:
Cancellation charges will be:
Approved refunds are processed within 7-10 business days to the original payment method.
Our process for delivering completed projects
Final deliverables are provided digitally via:
Project timelines vary based on:
You'll receive an estimated delivery date in your proposal. We'll notify you promptly of any delays.
Our standard package includes:
Report any issues with deliverables within 7 days for quality-related adjustments.
Get in touch with our team
We typically respond to inquiries within 24 hours during business days.